About the Role
Are you ready to lead and enhance our IT Operations delivery? We are looking for a dedicated IT Operations Manager to ensure high quality and efficiency in our processes and lead the collaboration with our Service Desk provider.
Responsibilities
- Oversee and drive our IT operational processes (incident, problem, change, release, request, and knowledge management) on a daily basis.
- Analyze and manage the operational performance of our primary IT Operations provider.
- Lead and develop the delivery of Coor's IT Service Desk in collaboration with the provider.
- Act as an escalation point for critical incidents and ensure they are handled correctly.
- Drive the development of our IT Operations process and identify both short-term and long-term improvements.
- Lead our Change Advisory Board (CAB) and ensure that changes in the production environment occur with minimal impact.
- Identify and document risks and issues related to IT Operations and propose various solutions.
We are looking for someone who has:
- Solid experience in IT Operations and process management as well as IT Service Management.
- ITIL certification.
- Strong leadership and communication skills.
- The ability to effectively manage suppliers and ensure results.
- A drive to continuously improve processes and deliveries.
- Strong capability to manage suppliers and achieve results.
- Experience with ServiceNow ITSM and ITOM (other ServiceNow practices are a plus).
- Experience with Agile methodologies and Atlassian Jira (highly meritorious).
- Excellent ability to communicate with both technical and non-technical stakeholders.
- A high sense of personal responsibility and a strong commitment to continuous improvement.
- The ability to lead technical discussions and contribute to team development.
Ready to Take the Next Step?
This is an ongoing recruitment so apply today! For inquiries about the position, contact Head of Cloud and Platform Services, Gabriel Elias, gabriel.elias@coor.com. We only accept applications submitted through the application button in the ad, in accordance with GDPR regulations.
As part of the recruitment process, a background check will be conducted on the final candidate. Interested in learning more? Click here: Coor Recruitment Process
Why Work with Us?
At Coor, you’ll have the opportunity to influence and shape the future of IT delivery in a dynamic and supportive work environment. We value development, innovation, and collaboration, and offer a place where your ideas and leadership make a difference.
Business agility through technology
Coor is a leading provider of Integrated Facility Management services in the Nordics with a vison of creating the happiest, healthiest and most prosperous workplaces with a wholehearted commitment to environmental sustainability.
Our business is people and resource intense, and our success depends on smart asset- and workforce optimization while delivering a second-to-none customer experience. New technology development such as sensors, robots, drones, digital twins and smart use of data carries new exciting opportunities for us and our customers.
We are embarking on an exciting change journey to harmonize our delivery processes and modernize our IT solutions landscape to secure business agility for the next decade. By rearchitecting core capabilities within the domains of Enterprise Asset Management and Workforce Management to play in perfect harmony by intelligent process automations and integrations, we are pushing the boundaries within our industry.